Important elements of body language include eye contact, facial expressions, hand gestures, touch and body posture.

These aspects of the way we interact can often carry as much information as verbal communication. Even when someone has trouble with verbal communication, they may be able to ‘read’ these non-verbal signs.

• Be relaxed and don’t hurry people – it makes them anxious.
• Smile where you can and offer reassuring physical contact where it is appropriate.
• Make sure people can see your face and that you have engaged their attention.
• Avoid anything that might seem intimidating – sitting on the same level is usually best, for example.